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Stories

Chick-Fil-A Now Experimenting With Actual Robot Delivery Service Amid COVID-19 Pandemic

by Jane Kenney

Published April 20, 2021

Chick-Fil-A Now Experimenting With Actual Robot Delivery Service Amid COVID-19 Pandemic

Chick-fil-A is officially rolling out a new robotic delivery service amid the COVID-19 pandemic. Delivery services have become the backbone of hospitality during the pandemic as many people have been opting to order out through Uber Eats, DoorDash, and more. Chick-fil-A is now experimenting with a literal robot called the Kiwibot who will be able to bring your chicken sandwich directly to you.

Kiwibot COO Diego Varela Prada recently talked to Restaurant Business about the new, exciting venture. “What we promise is to at least halve the time it takes for all orders a mile or closer, and more than half the cost.” The question is, can this robot actually move more quickly and more efficiently than the average human?

Related:

  1. Chick-Fil-A Is Giving Away 200,000 Free Chicken Sandwiches To Celebrate New Delivery Service
  2. Chick-Fil-A Makes A Special Sunday Delivery For A Boy Battling Brain Tumor

Will this robotic delivery service be better than actual, human delivery drivers?

https://twitter.com/gokiwibot/status/1382014896389431296

Santa Monica, CA is already experiencing the power of the Kiwibot. Part of the reason might be a few things, proven by research. The slow drive-thru and the sheer willpower to actually leave your house and physically go to a restaurant. However, one of the reasons Chick-fil-A is one of the top restaurants in the U.S. is because of their humanity.

RELATED: Chick-Fil-A Worker Gifts New Car She Won In Surprising Act Of Kindness

There’s nothing like being greeted in the drive-thru with a sincere, kind customer service worker and leaving with a, “My pleasure,” before receiving your meal that Chick-fil-A just gets right every time. Some might argue that it’s more worth it to wait in a long drive-thru line to be able to experience that humanity, accuracy, and delightful customer service.

 

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A post shared by Chick-fil-A, Inc. (@chickfila)

This isn’t the only robotic experimentation going on. Domino’s is also launching its own robotic delivery boxes in Houston, TX. In Chick-fil-A’s case, it costs a mere $1.99 to order your delivery with Kiwibot. What we don’t know is if the entire order will ONLY cost $1.99 or if this is in addition to the food you order (i.e. the $1.99 being the delivery fee). Only time will tell when we get to see the eventual success, or failure, of the robotic delivery service.

Next up: Have You Fallen Victim To The Mandela Effect?

Previous article: Have You Fallen Victim To The Mandela Effect?
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