A recent study called the American Customer Satisfaction Index’s Restaurant Report for 2018 revealed which fast-food restaurant most Americans crave. Can you guess what America voted was their favorite fast-food restaurant?
The answer is Chick-fil-A! They continue to be a favorite among many Americans. Panera Bread came in second in the survey results where they ask questions of 22,500 people who frequently visit fast-food restaurants. Chick-fil-A also came in first last year.
Papa John’s, Pizza Hut, and Subway were also in the top five. Customers rated the quality of the food, accuracy of orders, the variety of the menu, quality of service and employees, website satisfaction, and overall cleanliness of the restaurant. The scale ranged from 0 to 100 and Chick-fil-A received an overall score of 87.
McDonald’s received the last place for a score of 69. Can you believe that McDonald’s fell to the last place compared to all fast-food restaurants?
There were also winners based on different categories. For example, Texas Roadhouse was the winner in the category of full-service restaurants. Longhorn Steakhouse and Cracker Barrel tied for second place. Olive Garden and Outback Steakhouse were also in the top five for the best full-service restaurants. Which one is your favorite?
Some restaurants are doing something right as their score increased significantly from last year. Two of these were Pizza Hut and Red Robin.
The study also found that more restaurants are revamping their menus and adding more technology in order to please millennials because they spend more money eating out than any other age group. Restaurants have been adding more fresh and organic items to their menus.
Do you like eating at Chick-fil-A? What is your favorite thing to eat there?
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