Guest Shares Spoilt ‘Moldy’ Food Experience At EPCOT

A world-class restaurant like Le Cellier in Canada Pavilion at EPCOT is a place that is expected to meet the optimum desire and demand of its guests. This restaurant has been the favorite of most guests as it is one of the best places one can be treated to a luxury meal in all of Disney’s resorts.

Some guests have shared their nasty experiences regarding the kind of meal they were served at the famous Le Cellier restaurant at EPCOT. One of the guests took to social media to share her experience at the restaurant, where the guest thought that the service they got did not commensurate with the exorbitant amount they paid for the meal.

The Complaints

In subsequent replies to the post, a guest who had visited the restaurant wrote, “Last week my party of 8 had lunch at Cinderella’s Royal Table. Kids got their grapes and cheese appetizers and started eating. One of the kids spit out a grape because ‘it tasted funny’ and when we looked, there was mold on the grapes and stems. Looked at the other 3 bowls and 2 had molds as well. It was gross!”

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It’s one thing to be served spoilt food once, you might take it as a mistake but to be served twice, it shows gross negligence. The guest had to call the manager of the steakhouse.

Le Cellier served the guest spoilt food twice

“Sent it back and the manager came out with all new bowls of grapes and cheese.. They had mold on them too! I couldn’t believe it… I would think that if you sent food out like that you would at least look at the bowls before bringing the replacement out. At the end, they couldn’t get the checks right for the alcohol. My card was swiped 3 times (different table checks) before they finally got my tab taken care of. For a $600 lunch, I was extremely disappointed.”

That is not the only disappointing experience at Le Cellier, as another person shared her story. “Never had been fore until my last trip a few months back. My travel agent had been pushing us to go for years, read all the posts, watched all the videos, and finally made the reservation. Apps great, entrees were ok. It did not live up to the hype and I think the hype ruined it for me. It’s a good steak, they cook it fine but if you live in an area with great steakhouses, it won’t compare.”

Disney’s Approach To Issues

It is a tradition that the staff of Disney World always ensure to assist guests who are unsatisfied with the level of service they got. In the case of the guest who claimed that they were served foods that had molds on them repeatedly, there was also another service problem that came up in the course of making payment.

This type of encounter would definitely cause problems in a quick-service restaurant, not to talk of the famous Le Cellier where a person can spend $600 on lunch. How Le Cellier’s staff eventually resolved the issue is unknown.

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